Privacy Policy

DTD Recovery LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our vehicle recovery services or visit our website at dtdrecovery.co.uk.

1. Information We Collect

When you contact us for vehicle recovery services or use our website, we may collect the following information:

• Your name
• Phone number
• Location details (pickup and drop-off addresses)
• Vehicle details (make, model, registration number)
• Email address (if provided)
• Payment information for completed services
• Website usage data including IP address, browser type, and pages visited

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide vehicle recovery and towing services
• To contact you about your service request
• To process payments for services rendered
• To improve our services and website
• To comply with legal obligations and regulatory requirements
• To send you service updates or important information related to a booking

We will never sell your personal information to third parties or use it for unsolicited marketing without your explicit consent.

3. Legal Basis for Processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following legal bases: performance of a contract (when you request our recovery services), legitimate interests (to improve our services and communicate with you), and legal obligation (where required by law). Where we rely on consent, you have the right to withdraw it at any time.

4. Data Sharing

We may share your personal information with the following parties only when necessary:

• Insurance companies, where required for accident recovery claims
• Payment processors, to complete financial transactions securely
• Law enforcement or regulatory bodies, where required by law
• Garages or repair centres, if you request us to deliver your vehicle to a specific location

We do not share your data with any marketing companies or unrelated third parties.

5. Data Storage and Security

Your personal data is stored securely and we take reasonable measures to protect it against unauthorised access, loss, or misuse. We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Service records are typically retained for a period of six years in accordance with UK business record-keeping requirements.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies to ensure our website functions correctly and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings at any time, although this may affect your experience on our website.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access - to request a copy of the personal data we hold about you
• Right to rectification - to request correction of inaccurate data
• Right to erasure - to request deletion of your personal data
• Right to restrict processing - to request that we limit how we use your data
• Right to data portability - to receive your data in a portable format
• Right to object - to object to our processing of your personal data

To exercise any of these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.