Terms & Conditions

These Terms and Conditions ("Terms") govern the vehicle recovery and related services provided by DTD Recovery LTD ("we", "us", or "our"), a company registered in England and Wales, operating from Leeds, West Yorkshire. By requesting or using our services, you ("the customer") agree to be bound by these Terms. Please read them carefully before booking any service.

1. Services

DTD Recovery LTD provides vehicle recovery, breakdown assistance, towing, and related roadside services across Leeds, West Yorkshire, and a 40-mile radius surrounding area. Our services include but are not limited to:

• Car recovery and towing
• Breakdown recovery and roadside assistance
• Van and heavy vehicle recovery
• Motorway recovery
• Accident and collision recovery
• Vehicle transport between locations

2. Booking and Service Agreement

A service agreement is formed when you contact us by phone, WhatsApp, or through our website to request a recovery service and we confirm acceptance of the job. By booking our services, you confirm that:

• You are the registered owner of the vehicle or have the owner's authorisation to request recovery
• The information you provide about the vehicle and its location is accurate
• You agree to the quoted price before we dispatch a recovery vehicle

3. Pricing and Payment

We provide a quote for every job before we dispatch a vehicle. The quoted price is based on the information you provide at the time of booking, including the vehicle type, location, and destination. Our pricing policy is as follows:

• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• The quoted price covers the recovery service as described at the time of booking
• If the actual situation differs significantly from what was described (for example, the vehicle is heavier than stated or located in a position requiring specialist equipment), we reserve the right to adjust the price and will inform you before proceeding
• Payment is due upon completion of the service unless alternative arrangements have been agreed in advance
• We accept cash, bank transfer, and card payments

4. Cancellations

You may cancel a service request at any time before our recovery vehicle arrives at your location at no charge. If our vehicle has already been dispatched and is en route, a cancellation fee may apply to cover the cost of fuel and driver time. We will inform you of any cancellation fee before it is applied. If we are unable to fulfil your service request for any reason, we will notify you as soon as possible and no charge will be made.

5. Response Times

We aim to reach you as quickly as possible. Our average response time across the Leeds area is approximately 30 minutes. However, response times may vary depending on traffic conditions, weather, demand, and your location. Quoted response times are estimates and are not guaranteed. We will keep you informed of any significant delays.

6. Vehicle Condition and Access

You are responsible for providing accurate information about the condition and location of your vehicle. This includes but is not limited to:

• Informing us if the vehicle is in an unusual or difficult position (ditch, embankment, multi-storey car park, etc.)
• Advising us of any modifications that may affect recovery (lowered suspension, wheel locks, etc.)
• Ensuring the vehicle is accessible and that you are present or have arranged for someone to be present to hand over the vehicle and keys

If we are unable to access the vehicle or the recovery cannot proceed due to inaccurate information, additional charges may apply.

7. Liability

DTD Recovery LTD takes every reasonable care when handling your vehicle. Our liability is as follows:

• We carry full public liability and goods-in-transit insurance for the vehicles we recover
• We are not liable for any pre-existing damage to your vehicle or for mechanical faults unrelated to our handling of the vehicle
• We are not responsible for any personal belongings left inside the vehicle during recovery
• Our liability is limited to direct loss or damage caused by our negligence during the recovery process
• We are not liable for any indirect or consequential losses, including loss of earnings, missed appointments, or alternative transport costs

We recommend that you remove all valuables and personal belongings from the vehicle before recovery where possible.

8. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and truthful information about the vehicle and the situation
• Ensure the vehicle is legally owned by you or that you have proper authorisation for its recovery
• Be present at the agreed location or arrange for an authorised representative to be present
• Treat our staff with respect and refrain from abusive or threatening behaviour
• Make payment promptly upon completion of the service

We reserve the right to refuse or terminate a service if our staff feel threatened, unsafe, or if the customer is abusive.

9. Force Majeure

We are not liable for any failure or delay in providing our services caused by circumstances beyond our reasonable control. This includes but is not limited to severe weather, road closures, accidents blocking our route, industrial action, government restrictions, or any other event that could not reasonably be anticipated or prevented.

10. Complaints

If you are not satisfied with any aspect of our service, please contact us as soon as possible. We take all complaints seriously and will work to resolve any issue fairly and promptly. You can reach us by phone on 07754 553 217 or by email at dtdrecovery@mail.com.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: